Education
Postgraduate Work
Certificate in Conflict Resolution and Mediation
School of Management and Business, St. Edward’s University (Austin, Texas)
v Mediation Certification, facilitative mediation (awarded 17 December 2005)
Civil Collaborative Law Boot Camp
Texas Collaborative Law Council &
Collaborative Law Section of Dallas Bar Association (Dallas, Texas)
v Intro level training in the Collaborative Law form
of mediation (15 March 2006)
Master of Science in Organizational Leadership & Ethics
School of Management and Business, St. Edward’s University (Austin, Texas), 2003 – 2005
Graduation:
August, 2005
v
24 hours in Leadership studies; 21 hours
in Organizational Behavior studies; 18 in Ethics studies
Bachelor of Arts in Organizational Communication
New College,
St. Edward’s University (Austin, Texas),
2001 – 2003
Graduation:
May, 2003
Prior Studies
Southwestern
University (Georgetown, Texas),
1988 – 1992
Graduation:
N/A
Major: Psychology
(counseling); Minor: Sociology
Experience
Academic/Teaching Experience
v
Guest lecturer (prepared group exercise,
lecture content) on Ethical Leadership in New College course (3 times): Foundations of Organizational Communication
v
Substitute instructor for New College course, Communication Research & Auditing
v
Guest speaker in an undergraduate course,
Introduction to Catholicism
v
Mentoring/tutoring New College students
v
Teaching philosophy and style: creates a
community of learners; creates a student-centered classroom; engages in learning that links to life; uses problem-based learning
relying on task/group actives and engaging students in a dialogue process derived from the Socratic method; Capable of utilizing
instructional technology including multimedia and PowerPoint presentations as well as web-based tools (Blackboard); capitalizes
on revision and review as reinforcement method
Accomplishments/Achievements
v
EBLS: Awarded full sponsorship by the Minority
Business Development Agency (U.S. Department of Commerce) to attend the National Minority Enterprise Development Week 2005
Conference, and the Emerging Business Leaders Summit, in September of 2005
v
Dean’s List (New College)
v
Nominated for St. Edward’s University
Presidential Award (New College)
v
Alpha Sigma Lambda Academic Honor Society
Leadership
v
Fiscal Sustainability Committee, Austin Free-Net
v
Assistant Coach, Texas Fencing Academy
v
Advising, mentoring, tutoring New College and traditional undergraduate students
Research
v
Masters Capstone Project – serving,
with two colleagues, as an organizational behavior consultant (working with The Crossings - Austin, Texas): addressing issues
of organizational culture, values alignment, and how to teach managers to incorporate the tenants of servant-leadership into
daily operations (via surveys, focus groups, group process facilitation); final report to be submitted for refereed journal
publication
v
Conducted research interviews and assimilated
data for Ethics in Business Awards Program
v
Produced a primer on public speaking, “The
Basics of Public Speaking!”
v
Papers (in progress) to be submitted for
refereed journal publication: “Semper Fi!: The Organizational Role of a Symbolic Phrase;” “Soft Issues are
Just as Hard: Reflections on Ethical Leadership”
v
Areas of focus: organizational/professional
ethics; servant/collaborative leadership; values alignment (organizationally and in teams); organizational culture; vision:
purpose, mission, values; conflict management and mediation; spirituality in the workplace; creativity.
Service
v
Holy Cross Egg Ministry
v
Fund raising for March of Dimes
v
Habitat for Humanity
Employment
Goodwill
Industries of Central Texas Austin, Texas
Employment
Case Manager January 2006 – present
v
Employment coaching and consulting: job search,
resume skills, interview skills, presentation skills, life and career goals, education needs
Program
Coordinator, Future Leaders Investment Program Summer 2006
v
Co-design/Co-lead a summer youth leadership
program for 12-13 year olds (9-11 male and female participants) focusing on a theme per week: leadership, technology, health,
business, community, education; programming includes small team and large group activities as well as special field trips
and guest speakers
v Program funding provided by a grant from Applied Materials
Nexus
Speaking & Consulting Austin, Texas
Owner, Founder October
2005
Public Speaking
v
Keynote speaker: Executive Women in Texas
Government, Leadership Symposium Luncheon
v
Keynote speaker: Business Professionals of
America-Texas Area 4, Region 2 Leadership Conference
Consulting
v
Citizen Mister Noor, Route Sales Representative/Texana
Zone Safety Committee, Frito-Lay
v
Dwayne Grant and Kwabena Asomani, Smart Scan
Systems
St. Edward's
University
Austin, Texas
Operations
Supervisor, Ragsdale Center June
2002 – present
v
Provide high level of customer service through
taking reservations by phone and in person
v
Responsible for maintaining and entering
reservations in database; Corporate Time & Resource 25
v
Point of contact for campus departments as
well as non-university groups for coordination of reservations and space/equipment configuration
v
Interpret setup diagrams and descriptions,
conducting and overseeing room setups
v
Configure and troubleshoot A/V equipment
(PCs, LCD projectors, microphones)
v
Assist with the interviewing, selection,
and training of Operations Specialists
v
Supervise Operations Specialists
v
Attend, participate in, and assist with staff
meetings and staff training
v
Work closely with the catering department
to coordinate room setups and takedowns
v
Problem solving in “crisis situations”
during events
v
Advising student workers
v
Received a RAVE (recognition of employees
by customers) three times for stellar customer service
AmeriCorps/Communities
In Schools
Austin, Texas
Tutor, Porter Middle
School
January 2002 – June 2002
v
Tutored middle schools students (6th
– 8th grade) in reading, writing, and math
v
Responsible for tracking their progress:
data entry into Pipeline (database program), communicate progress and concerns to parents via phone and official correspondence
Mentor, Porter Middle
School
January 2002 – June 2002
v
Met with middle school students (6th
– 8th grade) one-on-one and in groups: dealt with issues of self-esteem, making healthy/safe life choices,
forming positive/healthy bonds with others, and developing social skills; responsible for tracking their progress: data entry
into Pipeline (database program), communicate progress and concerns to parents via phone and official correspondence
v
Co-facilitated groups: Better Man Group –
teen pregnancy prevention group for male middle school students; planning and leading field trips, service learning projects
Other related
activities:
v
Vice-President of the CAPSSCorps (partnership
between AmeriCorps and Communities In Schools) Policy Council
v
Worked on self-directed project to produce
training and marketing materials for program
v
Presentation to public to recruit volunteers
Global
Sellutions Austin, Texas
Marketing
Representative/Team Leader
March 2001 – May 2001
v
Direct sales/promotions of clients (Innovative
Merchant Solutions, Staples Office Supplies, AT&T business services) to the small business sector of Austin and outlaying communities (Killeen, San Antonio, Fredericksburg)
v
Paperwork documenting sales and territories
covered
v
Assisted with interviewing/evaluation of
prospective employees
v
Assisted with training new employees
v
Engaged in motivational speaking, led team
building exercises
Dell
Computer Corporation Austin, Texas
Production
Associate
February 1999 – January 2001
v
Assembly of computer components and systems
v
Member of “Top Gun” team: assisted
training department with teaching new employees; called upon to work on pilot systems/projects; twice awarded “Bronze
Star” (recognition for high quality work); received “PAL Bucks” and “Way To Go” cards numerous
times (employee recognition from coworkers)
H.E.B.
Groceries
Austin, Texas
Store Partner
August 1998 – February 1999
v
Bakery Partner: assisting customers in person
as well as by phone; replenishing supply of products on shelves and displays; keeping track of, updating inventory; food preparation
v
Overnight Shelf Stocker: replenishing supply
of products on shelves and displays
Meridell Achievement Center Cedar Park & Liberty Hill, Texas
(Meridell
is a residential psychiatric treatment center, for children and adolescents, with two campuses; I worked with both populations
at both locations)
Shift Leader/Mental
Healthcare Technician 1995
– 1998
v
Involved in all aspects of residents’
daily lives: physical/mental health, hygiene, meals, education – teachers’ aide/tutor, recreation, group therapy
v
Supervising other staff
v
Scheduling medical appointments and family
visits
v
Dispensing medications to residents (OTC
and prescription)
v
Monitoring and documenting behavior of residents
throughout shift
v
Crisis intervention (both verbal and physical)
v
Co-facilitating group therapy sessions
v
Participate in staff meetings (treatment
planning, in-services)
v
“Customer Service” role with
the residents’ respective primary caregivers
Summerhouse Georgetown, Texas
(Summerhouse
is a group home for developmentally challenged adults)
Healthcare
Worker 1992
– 1995
v
Involved in all aspects of residents daily
lives: physical/mental health, hygiene, meals, occupational training, occupational therapy, recreation, field trips
v
Dispensing medications to residents (OTC
and prescription)
v
Monitoring and documenting behavior of residents
throughout shift
v
Participate in staff meetings (treatment
planning, in-services)
v
Monitoring residents’ personal spending
money
v
“Customer Service” role with
the residents’ respective families
Angelo Community Hospital
San Angelo, Texas
(It is now
San Angelo Community
Medical Center)
Lab Aide/Phlebotomist
1984 – 1989 (worked each summer)
v
Drawing blood samples throughout the various
departments of the hospital (such as OB/GYN, Nursery, Pediatrics, and other hospital wards), including in the lab itself
v
Collecting orders for lab work, urine samples,
and delivering/reporting lab results
Also assisted in Physical Therapy Department during
my last summer: assisted patients with physical therapy (ultrasound, hot packs, traction, whirlpool tub); tended to upkeep
of equipment and PT lab area
